Travelers often dismiss concierges as meaningless middlemen. Yet, when vacationing in Cancun, your hotel concierge can supply you a world of information and opportunity. These jacks-of-all-trades can be found at most resorts and know Cancun as well as anyone. While some concierges may have more valuable connections than others, any one of these hotel professionals can provide invaluable tips for your stay. Best of all, their assistance and advice are free of charge.
When in Cancun, you’ll obviously be in search of unique recreation and entertainment opportunities. To access the best this exotic destination has to offer, ask your concierge for assistance setting up special activities for your vacation. Whether you want to go scuba diving or snorkeling with Cancun’s premier dive masters, take a private tour of ancient Mayan ruins or play a round at one of Cancun’s exclusive golf resorts, your concierge is the best ticket to the finest attractions.
Keep in mind concierges are paid to be the ultimate Cancun insiders. They attend museum exhibits, dine at the finest restaurants and frequent the exclusive clubs, all for the sake of telling you what's worth your time and money. Along the way, they develop business relationships that offer hard-to-find tickets, reservations and discounts. As a result, restaurants are more likely to accommodate concierges from high-profile resorts for last-minute reservations or special accommodations than the average tourist.
When asking about restaurants, it pays to be specific. Suggest a location, view, price range or cuisine to ensure your concierge knows exactly what you’re looking for. The same goes for any request you make of your concierge in Cancun, anything from shopping for the perfect gift to locating a doctor or babysitter. The more information you provide the concierge, the more they will be able to help.
Your concierge can also serve as a travel agent - confirming flights, changing seat assignments, securing visas and boarding passes, even planning entire vacations. Concierges can even act as personal assistants, running errands like delivering business materials and picking up needed supplies.
Just as important as those perks, a good concierge will serve as an instructor of local customs and etiquette, letting you how to dress at the beach or the best way to experience the nightlife. Your concierge will also be up to date on events and festivals in Cancun and can suggest the best times to visit certain attractions.
Like every other travel detail, the best travel tip regarding the concierge remains the ability to plan and organize. To take full advantage of the possibilities outlined above, your relationship with the hotel concierge should begin well before check–in. Though many travelers aren’t aware of this fact, you can call the concierge up to one month before you arrive to discuss any of the objectives for your trip, be it business or pleasure. With such advance notice, your concierge can make all of your arrangements and appointments and even grant you a detailed hourly itinerary when you arrive. An advance call to the concierge is also the best way to ensure a table at a popular restaurant or a ticket to a sold-out event. While a concierge can often use his connections to make a last-minute reservation, the more time you allow the better.
Calling in advance can also qualify you for special pricing at your hotel. The concierge will know about seasonal specials the resorts don’t advertise, in addition to discount opportunities for dining and sightseeing.
As mentioned, concierge services are free. However, introducing yourself and offering a $20 gratuity at the beginning of your vacation is a good idea if you plan on making several requests. As a general rule, a tip of $5 is acceptable for dinner or entertainment reservations. A tip up to $100 might be in order if the concierge developed your itinerary or exhibited truly exceptional service. Furthermore, when you return to the resort, the concierge will certainly remember you and be prepared to serve again.
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